Welcome to the Compliance Mailbox of Telefónica Factoring España, S.A.

This service has been designed to report suspicions of irregular or inappropriate conduct within Telefónica Factoring España, S.A. The present compliance mailbox is a whistleblowing channel that guarantees compliance with the provisions of act Ley 2/2023, of February 20, regulating the protection of persons who report on regulatory infringements and corruption. If you are an employee, client or supplier, or have witnessed or been the victim of any irregular or inappropriate conduct, we encourage you to report it. For security purposes, please be informed of the following:

  • The Compliance area processes any reports received diligently and promptly, supporting their verification and promoting measures for the resolution thereof, in accordance with the internal procedures set forth in Telefonica Factoring’s Internal Reporting System and development regulations thereof.
  • Your report shall at all times be CONFIDENTIAL.
  • Reports may be anonymous, and shall not require identification of the whistleblower, and shall be answered via the same channel in which they have been received; This will require you to keep the tracking code assigned in the message acknowledging receipt of the complaint.
  • Anonymity shall only be lifted with the whistleblowe’s express consent or where there should be a necessary and proportionate obligation imposed by EU or domestic law within the context of an investigation carried out by the national authorities or within the framework of judicial proceedings, in particular, to safeguard the repondent's right of defence.
  • As your report will be collected and analysed by an independent third party, we have set forth suitable measures to guarantee confidentiality of the whistleblower at all times.
  • During the process, compliance with applicable data protection legislation (LOPD and RGPD) will be guaranteed.
  • You can track the status of your report at any time with the ID number provided, in the website: https://telefonicafactoring.buzoncompliance.com/
  • You will receive a reply to your report within one month (unless the report is anonymous).

Likewise, you may address your complaint to the external channels established by the competent authorities.

In some cases, certain conducts will not be considered clearly irregular, but the practice may present certain ethical issues. For these cases, the compliance mailbox may be used as a CONSULTATION channel.

Further, the platform allows the submission of SUGGESTIONS, allowing all of us to help to develop the firm based on the pillars of compliance, ethics, integrity and good corporate governance.

Access

Submit a consultation or report an alleged crime



This complaint channel is the property of Core Business Consulting, and therefore this will be the company responsible for receiving and handling the communications received. Further, and to guarantee the confidentiality of the communicator, this page does not use cookies.

Core Business Consulting, S.L. acts in the capacity of data controller and independent third party, and is responsible solely for transmitting the messages, securely and confidentially, between you and Telefónica Factoring España, S.A. If you wish to make an anonymous report, do not facilitate any kind of information that could identify you on the form. Under no circumstances shall Core Business Consulting, S.L. be responsible for the investigation or resolution of the facts reported by this channel. The user bears sole responsibility for the information facilitated using this channel. Facilitating false or misleading information could incur civil or criminal liability.

You can consult the Telefónica Factoring Compliance Mailbox Privacy Policy by clicking here.